How Essential Needs Operates
Items of furniture, furnishings, cookers and fridges donated to us are collected free. As most items are offered by telephone, our van drivers are authorised to politely decline to accept any items they do not feel we would be able to pass on.
Customers must prove their entitlement to an income based benefit or be formally referred to us on the basis of need. A charge is made for goods purchased; and a charge of £10 is made for delivery to the customer’s home.